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VV National — Plastic Moulded Furniture

Policies

Purchase & Returns Policy

Last updated

On this page
  1. 1. Order Confirmation
  2. 2. Return Policy
  3. 3. Return Process
  4. 4. Refunds
  5. 5. Exchanges
  6. 6. Defective or Damaged Items
  7. 7. Non-Returnable Items
  8. 8. Contact Us

At VV National Plastic Moulded Furniture, we take pride in the quality of our products and aim to ensure your complete satisfaction. Please review our Purchase & Return Policy below to understand how we handle orders, returns, and refunds.

1. Order Confirmation

After placing an order, you will receive an order confirmation on our website, along with details about your purchase and the estimated delivery time. Please review the information carefully and contact us immediately if any details are incorrect.

2. Return Policy

We accept returns within 3 days of delivery. To qualify for a return:

  • The item must be unused and in its original packaging.
  • The product must be in the same condition as when you received it.
  • Proof of purchase (invoice or order ID) is required for verification.

3. Return Process

To return an item:

  1. Contact our customer service team to request a Return Authorization Number (RAN).
  2. Pack the product securely and include the RAN inside the package.
  3. Ship the item back to the address provided by our support team.

Return shipping costs are the responsibility of the customer, unless the item received is defective or damaged.

4. Refunds

Once we receive and inspect the returned product, we will process your refund. Approved refunds will be issued to the original payment method used at checkout. Please allow up to 7 business days for the refund to reflect in your account.

5. Exchanges

We currently do not offer direct exchanges. If you wish to purchase a different item, please return the original product for a refund and place a new order through our website.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. To process your request efficiently, we require:

  • A photo of the unpacking process, and
  • Two clear images showing the damaged area from different angles.

Once verified, we will review the condition and arrange for a replacement or refund, including any applicable shipping costs.

7. Non-Returnable Items

Certain items, such as customized or personalized products, are non-returnable. Please refer to the product description before placing your order to confirm return eligibility.

8. Contact Us

For questions or assistance regarding returns, refunds, or exchanges, please contact our support team:
vvnationaldigital@gmail.com
+91 78450 12323
Monday – Saturday, 9:00 AM to 6:30 PM